Customer Services

Trouble-shooting and FAQ
Quick answers to the most frequently asked questions about our website and our products/service.

Our No Excuses Guarantee
All Club selections are backed by Hotel Chocolat's full satisfaction, no-quibble guarantee - if you're not 100% satisfied, we'll refund or replace.

Warm Weather Procedures
During the warmer months...

Contact us by email
Members phone number 08444 933 933

Telephone Open Hours Monday to Friday 8:30am-7:00pm, Saturday 9:00am to 2:00pm.  All times in GMT

Fax 08444 93 7590
Post: The Chocolate Tasting Club, Mint House, Royston, Hertfordshire, SG8 5HL, UK

Delivery Information
Clear information about Chocolate Tasting Club deliveries.

Dietary Information
Because of the wide variety of exciting tastes and flavour that we explore in The Chocolate Tasting Club, we hope that customers with specific dietary restrictions will understand that we cannot make any guarantees about the ingredients in our Tasting Selections. 

 

Nut Allergy
No product is suitable for nut allergy sufferers (sorry) as all are made in an environment where minute traces of nut oil may be present. 

Security Policy & Privacy
Security is a priority at The Chocolate Tasting Club

Terms and Conditions
Our objective is complete customer satisfaction