Q: Do I have to receive a box every month?
A: No. You can change the frequency with which you receive your tasting box whenever you want to.
Q: Are there any selections that just have dark/milk/white chocolates in them?
A: Our Classic tasting selections include a variety of milk, dark and white chocolates and are for those who love to embrace the full range of chocolate genres. We also have Dark Selections for those who tastes run deeper and darker. These selections are brimming with uncompromising dark recipes high in cocoa solids.
Q: Is the cost of the box the same every month?
A: Yes - All regular Tasting selections are always £16.95.
Q: What do you actually do with my scores?
A: We keep a record of all the scores returned to us by members, and we calculate the average score for each chocolate to 2 decimal places. At the end of the month, we then award the coveted Chocolatier of the Month prize to the winner, and we give a selection of your comments back to all the Chocolatiers. All scores are also entered into the Chocolatier of the Year award, and of course, a summary is published in Chocolate News so that you can compare your own scores with the club results.
A: Yes, every score is included. If the box you are scoring has already been finalised for the Chocolatier of the Month award, then your scores will be included towards the Chocolatier of the Year, which is awarded in December. And your membership number will automatically go into the next prize draw, whenever you score!
Q: Can I pay by automatic debit of my payment card?
A: We can automatically debit your account each time you receive a tasting box if you sign section a) on the How to Pay section of your invoice. Your instruction will continue as long as you remain a member of the club, and you can cancel it at any time. Save the bother of writing cheques and ensure you get every box you want, when you want it!
Q: Can I have my Tasting Boxes sent to a different address?
A: Yes you can. Many customers prefer to have their boxes delivered to their work address, for example, and have the invoice delivered to their homes. Simply let us know on your payment form if you would like to change your delivery address.
Q: If I would like to delay my next box or cancel – how soon will this take effect?
A: We ask you to let us know within 10 days of receipt of your Tasting Box if you would like to change the frequency of your boxes, delay the next one, or cancel completely. Provided you do this, your options will be changed immediately. If, however, your next box has already been processed when we receive your changed options, then we will write to let you know, and we will apply the changes from the following month.
A: We cannot arrange delivery on a specific day. Your box is always sent to you at 4 week intervals, or 8 weeks, or 12 weeks, etc. if you ask us to change this. If you ask to delay your box until a specific month, then we send the box at the beginning of the month you have requested. You can also ask us to send your next box after a specific date.
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